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Return Policy
We want you to love your jewelry and feel confident in your purchase. Please note that we are a small company of artists and our jewelry is handmade. There are variations in gems and pearls that are not only natural but desirable! Please use our contact us form to email us first with any questions or problems you may have, and we will do our best to answer your request with efficiency and integrity. Web/Phone Purchases Refund: Within 14 days of receipt of goods, you may return any item (Except Special Orders/Sale Items - see below) for a refund, minus shipping and insurance charges. You must fill out the included refund/exchange form, follow shipping instructions and return with item. The item must be in its original, unworn condition. A refund will be issued to the purchasing credit card after item is received in good condition back at HSJD. We are happy to refund any web/phone purchased item under these conditions. Exchange: Within 30 days of receipt of goods, you may exchange any item (Except Special Orders/Sale Items - see below). Fill out return/exchange form on packing slip and follow shipping instructions. Upon receipt of merchandise at HSJD we will let you know the amount of your exchange/store credit for the full value of the item minus shipping and insurance. You may redeem this store credit within one year of purchase. Credits can not be used directly on our website - you will need to call in the order to use the store credit as payment, or if you are in our 2 galleries, you can use them there as well. Store credits will always be put in under your name. In- Store Purchase We only offer Exchange/Store Credit for purchases made in our stores. Within 30 days of purchase, you may exchange any item (Except Special Orders/Sale Items - see below). Either bring it into our stores or contact us for return/exchange & shipping instructions. Upon receipt of merchandise at HSJD we will let you know the amount of your exchange/store credit for the full value of the item. You may redeem this store credit within one year of purchase. Credits can not be used directly on our website - you will need to call in the order to use the store credit as payment, or if you are in our 2 galleries, you can use them there as well. Store credits will always be put in under your name. In the case of a gift exchange, we will issue the store credit in the name of the gift recipient. **Why do we offer Returns on web/phone sales & NOT on in-store purchases? When you purchase something sight-unseen (like from our website or over the phone) we feel it is important that you have the option to return something that is not as you imagined it. However, when you come into our stores you have the ability to see, try on, and contemplate your purchase fully. Unfortunately, we have had the sad experience of people purchasing an item, wearing it a few times and then wanting to return it for a full refund. As a small business, we are unable to operate under these conditions. The unscrupulous are less likely to take advantage of an exchange rather than a full refund. We hope you understand! Please use original shipping box with padding inside and insure for full value; we are not responsible for damage to any item that is improperly packaged! *We only refund shipping/insurance costs if the return is a result of our error - this includes damaged merchandise. If you are returning an incorrectly shipped or damaged merchandise, call our Customer Service department Toll Free at 800-690-1948 for return shipping instructions. |