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We at Harmony Scott Jewelry Design want you to love your jewelry and feel confident in your purchase. Please note that we are a small company of artists and our jewelry is handmade. There are inconsistencies to gems and pearls that are not only natural but desirable! Please email us first with any questions or problems you may have, and we will do our best to answer your request with efficiency and integrity.

Within 30 days of purchase, you may return any item (Except Special Orders/Sale Items - see below) for either exchange or refund, minus shipping and insurance charges. The item must be in its original, unworn condition. Exchange/Refund will be issued after item is received back at HSJD. We are happy to exchange or refund any item under these conditions.

Exchange: Fill out return form on packing slip and follow shipping instructions. Upon receipt of merchandise at HSJD we will e-mail or air-mail you an exchange # for the full value of item minus shipping and insurance. You may redeem this exchange # within one year of purchase on our website or in our gallery. We will be happy to guide you to a more appropriate choice next time, just email us for suggestions!

Refund: If you prefer not to exchange, we will be happy to refund your money for any item in its original unworn condition within 30 days of purchase, minus the cost of shipping and insurance. Please fill out return form on packing slip and follow shipping instructions. Upon receipt of merchandise at HSJD we will e-mail or air-mail you a refund confirmation #.

Please use original shipping box with padding inside and insure for full value!

*We only refund shipping/insurance costs if the return is a result of our error - this includes damaged merchandise.

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Fill out return form that is on packing slip from your order, and wrap package securely in original or similar box with padding or protective packaging.

For your protection, we recommend that you use US Parcel Post or UPS insured for the full value of the item.

Send it to:

HSJD

Attn: Returns

199 Main Street

Carbondale, Colorado 81623

Phone/Fax: (970) 963-7190 (10 am - 5 pm Mountain Time)

Toll Free: 800-690-1948 for orders or returns only

Special Order/Sales Items are Final Sale Only!  Special orders are just that; we are making the piece specifically for you, and not refundable or exchangeable. Make sure you want it before you order it !

Harmony Scott Jewelry Design is proud to offer free shipping on all orders. We ship Priority Mail Insured. After your order is shipped out, expect to receive your jewelry within 3-5 business days.

Orders received after 2:00 pm mountain time will be shipped within 1 to 2 business days pending all items are in stock and credit approval.

Orders between 2:00 pm MT on Friday thru Sunday will be shipped either Monday or Tuesday pending all items are in stock and credit approval.

Holidays? Please Email us for delivery dates

**All prices below are approximate. Insurance for the full value of items will apply. Email us for exact shipping cost.

UPS Next Day Air   $25.   

UPS 2 nd Day Air   $20.

UPS 3 rd Day Select   $15.

Emergency Order? We will always do our best to accommodate your specific requests. Email us with any questions.

At this time, we are only shipping within the United States. Please email us with international requests.

Any defect that shows up under normal wear for up to one year after purchase, we will be happy to fix for you free of charge. After one year, we will charge a small, nominal fee for materials and labor, shipping and insurance. Please email us any questions or concerns you may have.

That means you:

      1. Have not worn your jewelry in the shower, tub, pool, or hot springs.

Many water additives and chemicals will tarnish silver and damage pearls and some soft gemstones. Some locations have water that is so full of tarnishing elements, it is best to store your silver jewelry in a plastic bag to protect it..

      2. Have not dropped your jewelry. If you drop a glass on the floor, will it break? You bet, and so will gemstones if treated roughly! This is especially important with large stone pendants, larger cuts of gemstones, and some of the softer gemstones. Please be careful when putting on and removing your jewelry, stand over a rug to be safe.

      3. Keep pearls away from chemicals! Put your pearls on after the hairspray, and don't wear rings or bracelets when you are using cleaning agents or chemicals.

Email us and we will be happy to help you in any way we can. Many items are not shown on the website, but are still available in our gallery. Just ask!

A. The best way to estimate the right length for you is to measure a necklace or bracelet that fits you the way you like.  People have very different neck & wrist sizes, so when in doubt measure!  Many of our pieces are adjustable, so take into account that a necklace we are offering at 16" with 2" of adjustment will be able to be lengthened up to 18" long.  If you are buying a gift for someone here are some guidelines that will help:

Necklaces

12-14"is choker length.  It will fit up on the neck.  This is a good length for children, petite or slim women, or people who really like chokers (not everyone does!).

15" should sit right at the base of the neck, near the hollow of the throat. Again, people have very different neck sizes, so it is best to check before ordering a necklace of this length.

16" is a standard short necklace length.  This should come about 1" to 2" below the hollow of the throat.  Perfect for ladies who like a shorter length without being too tight.

18" is a standard medium length, it should hit about 3" to 4" below the base of the throat.

20" and longer, is a great choice for women who like their necklaces to come to the center of the chest, be worn over turtlenecks or sweaters, or who have larger neck sizes.

Bracelets

7" to 8" are the most standard bracelet lengths.  However, there is a great variety in wrist sizes.  Please measure to be sure.  Many of our bracelets are adjustable up to 1/2" longer, so take that into account when ordering.

We can shorten and lengthen, or change clasps and earwires on all our jewelry. We are also happy to make earrings or a bracelet to compliment any jewelry on our site. Most adjustments are either free or for a small fee. For extensive changes, please email us and we will do our best to accommodate your request.

Our One-of-a-Kind pieces are unique, but we can often offer the same design in a different color, or a similar design in a similar color. Please email us with you questions or concerns.

Special Orders mean you are asking us to make a piece that is unique and specifically for you! We are happy to answer any questions you may have, just email us. However, we are a small company and some special requests may be outside of our expertise and capabilities.

Remember, Special Order/Sales Items are Final Sale Only!  Special orders are just that; we are making the piece specifically for you, and not refundable or exchangeable. Make sure you want it before you order it !

Silver jewelry can be stored in a clean plastic bag if tarnishing seems to be a problem. Many locations have chemicals in their water that get into the air and tarnish silver jewelry more quickly. Also, don't wear your silver jewelry in the shower, tub, pool, or especially hot springs! The chemicals and additives in most water will quickly tarnish silver.

We recommend using any jewelry buff cloth to gently remove tarnish from silver. For more serious issues, we recommend JewelBrite tm tarnish remover cream and JewelBrite tm jewelry cleaning dip. You can use their cream with a soft toothbrush to get even the most intricate metal work clean, and their jewelry dip will not harm pearls or gemstones. These products are non-toxic and biodegradable (made out of coconut and banana oils) and are absolutely fantastic! Visit Jewelbrite.com if you are interested in purchasing JewelBrite tm . If you are in a real fix, you can try a gentle toothpaste with a soft toothbrush, concentrate only on the silver chain and try not to touch pearls or gemstones. Before rinsing, use a clean, dry cloth to gently polish the silver chain and remove tarnish, then rinse in warm filtered water and air dry. Makeup or grime can be removed from pearls and gemstones with warm filtered water and a tiny bit of gentle handsoap, rub gently with a soft cloth to clean, and air dry. We do not recommend the silver cleaners, or chemical silver dip that you find at most supermarkets. They are highly toxic and will damage your pearls and gemstones!

We have two beautiful stores in Colorado. Our newest location is in Aspen at 411 E. Hyman on the Hyman Ave. Mall. Our original studio/gallery is in Historic Downtown Carbondale, a little town only 30 minutes from Aspen, Colorado in the magnificent Roaring Fork Valley. Our showrooms are a real treat to visit as they showcase all our latest and greatest (and our one-of-a-kind) jewelry and accessories. We have clientele from all over the world (Aspen is a world-class destination!) who make a special trip to see us whenever they are in town. Locals and visitors alike have come to love and trust our excellent quality, affordable prices, and beautiful designs. Our helpful and experienced staff provides guidance to find that perfect piece, advice on gift items, and can often make alterations while you shop. Harmony herself can usually be found in one of the stores creating new and fabulous jewelry everyday! Harmony Scott Jewelry Design is a must-see on your next visit to our area. Click to see a photo of our Carbondale Gallery.

Harmony Scott Jewelry Design                              In Aspen:

199 Main Street                                                     411 E. Hyman

Carbondale, Colorado 81623                                Hyman Ave. Mall

Toll Free:1-800-690-1948                                       Aspen, Colorado 81611

info@harmonyscott.com

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Yes, we do!  Please contact us and leave your store name, location, fax number, and tax ID number and we will send you more information as soon as possible.